What is Churn?
In general language, churn is referred to a machine that produces butter from milk. However, in telecom language churn is referred to the number of subscribers or customers who give up on taking the companies services during a given period of time. These customers are termed as “Churned Customers”. The ratio of churned subscriber to existing subscriber is called “Churn Rate”
How to calculate Churn?
Churn is the count of number of customers or subscribers who stopped using the service from the telco. Normally this is a count number for a given period of time.